Stay Curious. Stay Connected.
MailNewsletters♡Donate Now
Sign up
*
Password must be at least 8 characters and contain one uppercase letter, one lowercase letter, one number and one symbol
Already have an account?
Sign in to your profile
Forgot Password?
New to MPR News?
Welcome back
to news
for you
Reset Password

Enter the username on file and we'll send you a code to reset your password.

Still require assistance or not sure what your User Name is?
Welcome back
to news
for you
Email Verification

A verification code has been emailed to

Still awaiting the code?
Cathy Wurzer
St. Paul, Minn.

Retail analyst says Best Buy must act quickly to win back customers

Go Deeper.

Create an account or log in to save stories.

Like this?

Thanks for liking this story! We have added it to a list of your favorite stories.

Best Buy says overwhelming demand for some of its products, like $350 laptops, has forced it to cancel some customers' online orders. The Minnesota-based company released a statement yesterday that read, "We are very sorry for the inconvenience this has caused, and we have notified the affected customers."

But in such a competitive online market, with retailers fighting for every potential dollar and customer, even the slightest misstep can have long-term consequences.

Joining me now to talk about what some of those lasting issues might be is Sucharita Mulpuru, she's a retail analyst with Forrester Research in Charlotte, North Carolina.