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MPR News with Angela Davis
Angela Davis and Nikhil Kumaran
Updated:

How MSP airport volunteers and a unique nonprofit make traveling easier

a women watches a child and parent pet a dog
The Airport Foundation MSP is a nonprofit organization that helps travelers navigate and feel comfortable in the Minneapolis-St. Paul International Airport.  
Courtesy of the Airport Foundation MSP

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Traveling through the airport can be stressful — with confusing terminals, unexpected delays and the worry of getting to your gate on time.  

But even with the long lines and crowded concourses, the Minneapolis-St. Paul International Airport consistently ranks as one of the best airports in the country. In fact, it’s been recognized as the top “mega airport” in North America multiple times. So, what makes it stand out?

A big part of the answer is the Airport Foundation MSP. You may have seen their friendly volunteers in green vests ready to answer questions, give directions or just lend a helping hand.

The foundation also arranges for live music in the terminals, displays of local art and even therapy animals to help travelers de-stress. They aim to make MSP a warmer and more welcoming space.

MPR News host Angela Davis and her guests take a closer look at this unique nonprofit, its growing volunteer program and what it takes to be part of their team.  

two women pose for a portrait
Sara Ernst (left), director of volunteer operations at the Airport Foundation MSP, and Jana Webster (right), president and CEO of the Airport Foundation MSP, pose for a portrait in the Kling Public Media Center in St. Paul on Tuesday, April 1, 2025.
Nikhil Kumaran | MPR News

Guests:

  • Jana Webster is the president and CEO of the Airport Foundation MSP, a nonprofit organization that helps travelers navigate and feel comfortable in the Minneapolis-St. Paul International Airport.  

  • Sara Ernst is the director of volunteer operations at the Airport Foundation MSP, where she recruits, trains and manages volunteers.      

Subscribe to the MPR News with Angela Davis podcast on: Apple Podcasts, Spotify or RSS.      

Use the audio player above to listen to the full conversation.